The Campingmoon B2B FAQ provides wholesale partners, distributors, and retailers with all the essential information about ordering, shipping, bulk pricing, minimum order quantities, private labeling, and product support. Find answers to common questions to streamline your partnership and make bulk purchasing simple and reliable.
Brand & Company
How do I track my order?
Tracking the status of your order is easy. Once your order has been processed and shipped, you will receive a confirmation email containing a unique tracking number. You can use this tracking number on our website or the carrier's website to monitor the real-time status and location of your package.
Can I modify or cancel after it has been placed?
We understand that circumstances may change. If you need to modify or cancel your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that orders are processed quickly to ensure prompt delivery.
What payment methods do you accept?
We offer a variety of convenient payment methods to make your shopping experience seamless. Accepted payment methods include major credit cards.
Products & Quality
What types of products does Campingmoon offer?
Campingmoon offers camping stoves, fire pits, coffee makers, lanterns, tables, cookware, torches, and accessories for outdoor cooking and leisure.
What makes Campingmoon products unique?
Campingmoon focuses on portability, modular design, and premium materials like stainless steel and aluminum, ensuring both durability and convenience.
Do Campingmoon products meet safety standards?
Yes, all products undergo strict quality checks and meet international outdoor safety standards.
Orders & Shipping
Where are Campingmoon products shipped from?
Campingmoon ships from Japan, China, and local warehouses in the U.S. and Europe depending on product availability.
How long does delivery take?
Bulk/custom orders: 20–30 days
Is expedited shipping available?
Yes, express shipping options are available for faster delivery.
Warranty & Support
What is Campingmoon’s warranty policy?
Most Campingmoon products include a 12-month warranty against defects in materials or workmanship.
How do I claim a warranty?
You can contact Campingmoon directly via email or through your retailer with proof of purchase and product details.
Can I return or exchange my order?
Yes, unused products in original condition can usually be returned within 7–14 days, depending on your retailer’s policy.
Customization & Distribution
Does Campingmoon accept OEM/ODM orders?
Yes, Campingmoon is open to OEM/ODM partnerships for distributors and retailers, subject to product category and order volume.
What can Campingmoon do for distributors or wholesalers?
Campingmoon offers:
Private labeling
Engineering & customization support
Short-run deliveries for select products
Product Usage
How do I maintain a Campingmoon stove or fire pit?
Clean after each use
Store in a dry place
Avoid using harsh chemicals on stainless steel
Are Campingmoon products beginner-friendly?
Yes, most items are designed for easy setup and use, suitable for both beginners and experienced campers.